Is your business taking advantage of real-time collaboration? If not, this article from AT&T Networking Blog presents seven ways that will help you establish a successful unified communication system.
Collaboration means more than sending emails or leaving voice messages for co-workers, putting decisions and projects on hold while you wait for their replies.
Now, tools like audio, video, and web conferences are enabling real-time interactions between employees, partners, suppliers, and even customers. These tools are doing more than reducing travel costs; they’re creating opportunities for more personalized and productive exchanges.
But how do you move your collaboration initiatives forward? These seven steps can help you chart your course, choose the right collaboration solutions and win organizational support.
1. Define the business reasons for change. Identify your organization’s specific drivers for change – from speeding revenue cycles and reducing costs to maintaining customers – and how working in a more collaborative way can make those critical changes happen.
2. Determine the key roles essential to achieving change. What specific roles are involved in accomplishing the desired outcome? Consider external partners and suppliers, engage IT and establish key performance indicators to track progress.
3. Document the business processes performed by each role. Examine the total workflow in each business process and engage business managers and users, because they know it best.